Refund Policy | Helix Research Peptides

STRICT RETURNS & REFUND POLICY – HELIX RESEARCH PEPTIDES

1. No Returns Policy
Helix Research Peptides operates a strict no returns and no refunds policy. Due to the sensitive nature of our products, all sales are considered final once an order has been dispatched.

We do not accept returns or offer refunds for:

2. Research Product Integrity
All products supplied are intended strictly for laboratory research use. Due to risks relating to contamination, handling, and storage conditions, we cannot accept the return of any product once it has left our control.

3. Consumer Rights (UK Law)
Nothing in this policy removes or limits your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

Where applicable under law:

We reserve the right to refuse any return that does not meet these strict conditions.

Damaged, Faulty, or Incorrect Goods

DAMAGED GOODS POLICY – HELIX RESEARCH PEPTIDES

1. Shipping Responsibility
All orders are carefully packaged and inspected prior to dispatch. Once an order has been handed to the courier, delivery is carried out by a third-party shipping provider.

2. Damaged in Transit
If your order arrives damaged, you must notify us within 24 hours of delivery. Claims submitted after this period may not be accepted.

You must provide:

3. Courier Claims Process
Damage occurring during transit is typically the responsibility of the shipping provider. Where appropriate, claims will be submitted to or handled through the courier service.

Customers may be required to:

4. Resolution of Claims
Where a valid claim is accepted by the courier, compensation or reimbursement will be issued in accordance with the courier’s policies.

If a claim is rejected by the courier, Helix Research Peptides reserves the right to decline replacement or refund, except where required under applicable law, including the Consumer Rights Act 2015.

5. Limitation of Liability
To the fullest extent permitted by law, Helix Research Peptides shall not be liable for damage caused during transit once the goods have been dispatched, provided reasonable care has been taken in packaging and shipping.

Nothing in this policy limits your statutory rights.

Helix Research Peptides
All rights reserved.
If you receive an item that is damaged, faulty, or incorrect, you must notify us within 24 hours of delivery.

Claims must include:

Where a claim is validated, we will, at our discretion:

5. Liability Limitation
We are not responsible for:

All goods are supplied on a research-use basis only, and the buyer assumes full responsibility upon receipt.

6. Business & Trade Customers
All purchases made for research, commercial, or business purposes are strictly non-returnable and non-refundable, except in cases of confirmed manufacturing defects.

7. Right to Refuse
Helix Research Peptides reserves the absolute right to:

8. Agreement to Terms
By placing an order with Helix Research Peptides, you confirm that you have read, understood, and agreed to this Returns & Refund Policy in full.

STRICT RETURNS & REFUND POLICY – HELIX RESEARCH PEPTIDES

1. No Returns Policy Helix Research Peptides operates a strict no returns and no refunds policy. Due to the sensitive nature of our products, all sales are considered final once an order has been dispatched.

We do not accept returns or offer refunds for:

Change of mind

Incorrect ordering

Lack of knowledge regarding product use

Failure to read product descriptions or disclaimers

2. Research Product Integrity All products supplied are intended strictly for laboratory research use. Due to risks relating to contamination, handling, and storage conditions, we cannot accept the return of any product once it has left our control.

3. Consumer Rights (UK Law) Nothing in this policy removes or limits your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

Where applicable under law:

Cancellation requests must be made within 14 days of purcash. If order has not been shipped.

Any eligible return must be unopened, unused, and in original sealed condition

Once a product seal is broken, the item becomes non-returnable for health and safety reasons

The customer is responsible for all return shipping costs

We reserve the right to refuse any return that does not meet these strict conditions.

Damaged, Faulty, or Incorrect Goods

DAMAGED GOODS POLICY – HELIX RESEARCH PEPTIDES

1. Shipping Responsibility All orders are carefully packaged and inspected prior to dispatch. Once an order has been handed to the courier, delivery is carried out by a third-party shipping provider.

2. Damaged in Transit If your order arrives damaged, you must notify us within 24 hours of delivery. Claims submitted after this period may not be accepted.

You must provide:

Clear photographic evidence of the damage

Images of the packaging and shipping label

Your order details

3. Courier Claims Process Damage occurring during transit is typically the responsibility of the shipping provider. Where appropriate, claims will be submitted to or handled through the courier service.

Customers may be required to:

Retain all original packaging

Cooperate with the courier’s investigation process

4. Resolution of Claims Where a valid claim is accepted by the courier, compensation or reimbursement will be issued in accordance with the courier’s policies.

If a claim is rejected by the courier, Helix Research Peptides reserves the right to decline replacement or refund, except where required under applicable law, including the Consumer Rights Act 2015.

5. Limitation of Liability To the fullest extent permitted by law, Helix Research Peptides shall not be liable for damage caused during transit once the goods have been dispatched, provided reasonable care has been taken in packaging and shipping.

Nothing in this policy limits your statutory rights.

Helix Research Peptides All rights reserved. If you receive an item that is damaged, faulty, or incorrect, you must notify us within 24 hours of delivery.

Claims must include:

Clear photographic evidence

Order details

Where a claim is validated, we will, at our discretion:

Replace the item, or

Issue a refund where replacement is not possible

5. Liability Limitation We are not responsible for:

Damage occurring in or after delivery

Improper storage or handling

Any misuse of products

All goods are supplied on a research-use basis only, and the buyer assumes full responsibility upon receipt.

6. Business & Trade Customers All purchases made for research, commercial, or business purposes are strictly non-returnable and non-refundable, except in cases of confirmed manufacturing defects.

7. Right to Refuse Helix Research Peptides reserves the absolute right to:

Refuse any return request

Deny refunds where conditions are not met

Request additional evidence before processing any claim

8. Agreement to Terms By placing an order with Helix Research Peptides, you confirm that you have read, understood, and agreed to this Returns & Refund Policy in full.

Helix Research Peptides All rights reserved.

​

1. No Returns Policy
Helix Research Peptides operates a strict no returns and no refunds policy. Due to the sensitive nature of our products, all sales are considered final once an order has been dispatched.

2. Research Product Integrity
All products supplied are intended strictly for laboratory research use. Due to risks relating to contamination, handling, and storage conditions, we cannot accept the return of any product once it has left our control.

3. Consumer Rights (UK Law)
Nothing in this policy removes or limits your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

1. Shipping Responsibility
All orders are carefully packaged and inspected prior to dispatch. Once an order has been handed to the courier, delivery is carried out by a third-party shipping provider.

2. Damaged in Transit
If your order arrives damaged, you must notify us within 24 hours of delivery. Claims submitted after this period may not be accepted.

3. Courier Claims Process
Damage occurring during transit is typically the responsibility of the shipping provider. Where appropriate, claims will be submitted to or handled through the courier service.

4. Resolution of Claims
Where a valid claim is accepted by the courier, compensation or reimbursement will be issued in accordance with the courier’s policies.

5. Limitation of Liability
To the fullest extent permitted by law, Helix Research Peptides shall not be liable for damage caused during transit once the goods have been dispatched, provided reasonable care has been taken in packaging and shipping.

Helix Research Peptides
All rights reserved.
If you receive an item that is damaged, faulty, or incorrect, you must notify us within 24 hours of delivery.

5. Liability Limitation
We are not responsible for:

6. Business & Trade Customers
All purchases made for research, commercial, or business purposes are strictly non-returnable and non-refundable, except in cases of confirmed manufacturing defects.

7. Right to Refuse
Helix Research Peptides reserves the absolute right to:

8. Agreement to Terms
By placing an order with Helix Research Peptides, you confirm that you have read, understood, and agreed to this Returns & Refund Policy in full.

Helix Research Peptides
All rights reserved.